Terms And Conditions

Terms and Conditions of website usage
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ZooJewellery.com's relationship with you in relation to this website.

The term ZooJewellery.com or "us" or "we" refers to the owner of the website whose registered office is Z Marketing Limited, 31/33 Commercial Road Poole Dorset BH14 0HU. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

•The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
•Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
•From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•You may not create a link to this website from another website or document without ZooJewellery.com's prior written consent.
•Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Zoo Jewellery is a trading name of Z Marketing Ltd

Company Registration Number - 04452382

Registered Company Address

Z Marketing Ltd

31-33 Commercial Road



BH14 0HU


Zoo Jewellery will accept full responsibility for a broken item that is deemed a manufacturing fault and will happily refund, replace or exchange accordingly. However, we cannot be held responsible for items that have been accidentally broken. All damaged returns will be subject to an inspection by the Returns Department before a suggested course of action can be discussed.

Jewellery, by its very nature, is delicate and as such may need repairing from time to time; with this in mind we offer a high quality, value for money repair service. If the item cannot be repaired we will offer a replacement at a discounted purchase price.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.

Refunds will be processed according to the method of payment originally used for your order. Should this be unacceptable, please contact us to discuss this matter with a Customer Service Representative.

Returns for refund received after 28 working days will be offered a Customer Credit for use on their next order. Please contact our Customer Service Representatives should you be delayed in returning your parcel.

Our products are guaranteed against manufacturing faults, but not misuse.