The following terms and conditions apply to all transactions
on Zoo Jewellery. The use of this site indicates your acceptance
of these terms and conditions. The placement of an order indicates
your acceptance of these terms and conditions, This does not
affect any statutory rights that you may have. Please read
them carefully and print a copy for future reference.
General
These terms and conditions do not affect your statutory rights.
To order goods through this website you must be at least 18
years of age and accept delivery. We will treat each order for
goods as an offer by you to purchase the goods subject to these
terms and conditions.
Description of Goods
Many of the products we sell are of a descriptive nature and
it is not practical to publish detailed specifications of all
the products. All images, descriptive matter, specifications
and advertising on our site are for the sole purpose of giving
an approximate description of the goods. Full detailed specifications
are available from the manufacturer's brochures or their websites.
Accuracy of Product Information
All product specifications, images and other information published
on our website have either been made accessible by suppliers,
manufacturers, publications, publicists, or been gathered from
public-domain sources. The intention of ZooJewellery.com is
that all information on the website should be as accurate and
up to date as possible. However, ZooJewellery.com cannot guarantee
the reliability or the accuracy of the information contained
within its pages. All the actions taken by the user of the website
are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed.All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard,
Switch & AMEX. On the order you must provide us with your
exact billing address and telephone number - the address and
phone number your credit card bank has on file for you. Incorrect
information will cause a delay in processing your order. Your
order will only be processed once authorisation of your credit
card has been properly received. You may also pay by cheque
or postal order although we cannot dispatch the goods until
payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may
be withdrawn at any time. If we do not supply the goods for
any reason we will not charge you for these and we will refund
any money already paid for them.
Delivery Charges
All prices on our website are exclusive of delivery charges
which will be added to the price of the products at our checkout.
Delivery in the UK: There is a standard charge
of £2.75 postage and packing for orders under £49.99,
orders over £50.00 are FREE of charge.
Delivery in Europe: There is a standard charge
of £7.50 postage and packing for orders under £74.99,
orders over £75.00 are FREE of charge.
Worldwide Delivery: There is a standard charge
of £10.00 postage and packing for orders under £99.99,
orders over £100.00 are FREE of charge.
Standard Delivery Times
UK Delivery of products (stock items) will normally be made
within 2-7 working days from clearance of payment. Any dates
we specify for the delivery of the goods are approximate only
and we shall not be liable for any losses, costs, damages, charges,
or expenses caused by any delay for delivery of the goods. If
we or our suppliers are temporarily out of stock, we will notify
you of this position and you should allow up to 28 days for
dispatch of the goods. For delays of more than 28 days, you
will have the right to cancel the order and we will refund any
money paid by you for the goods.
European and Worldwide deliveries will take up to 28 days to
be delivered.
Risk
As soon as we have delivered the goods to your door you will
be responsible for them. We will only deliver goods to the address
on the order. From the time of receipted delivery of the goods,
any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods should be conveyed to us as soon as possible after the delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition, if possible make a note on the consignment note, or inform us as soon as possible after the delivery.
Shortages: It is your responsibility to sign for
the correct number of packages as shown on the carrier's delivery
consignment note. Any shortages must be noted on the consignment
note and it will be your responsibility to notify us within
10 days from delivery.
In-Correct Goods: It is your responsibility to
notify us of any in-correct goods supplied within 7 days from
delivery.
Product Guarantees
All products supplied are covered by the terms and conditions
of the Manufacturer's Guarantee for their stated period. This
guarantee specifically excludes faults caused by accident, neglect,
and misuse. In addition routine maintenance, consumables, cosmetic
damage is not covered. This does not affect any statutory rights
that you may have.
Order Cancellation
Orders can be cancelled up to 7 working days after the day on which you have received your order, please inform us by post, fax or email. To inform us of cancellations by email send to sales@zoojewellery.com stating ''order cancellation'' as the subject and include all correspondence. Cancelled orders will be refunded in full; this does not include any return shipping costs that you incur.
Faulty Goods
Products that are deemed faulty can be returned for replacement, credit or refund for all on-line website purchases. Any orders with faulty goods sent out in error will be refunded in full including the original shipping costs of returning the items to us. As soon as the fault is identified please infrom us by email at sales@zoojewellery.com stating ''faulty goods'' as the subject and stating your preferred choice of action on the returns form; then return the goods to us and we will take care of things for you. Where an error has occurred a replacement can be sent very quickly.
This does not affect any statutory rights
that you may have
Disputes
Any disputes between us will be governed by the non- exclusive law and jurisdiction of the English Courts.
Security and Privacy
Please read our Privacy Policy
Customer Service -Comments/Complaints
If you have any queries with regard to your order, please call
us on 01243 790006 (International +44 (0) 1243 790006) between the hours of 10am &
5pm Mon-Fri GMT, An answering service is available outside of
these hours
(All calls are charged at standard national rate)
Should you have any cause for complaint or wish to pass on your
comments you can e-mail us at sales@zoojewellery.com or write to:
Zoo Jewellery, No 1 South Street, Chichester, West Sussex, PO19
1EH.
You could always telephone us on +44 (0)
1243 790006
We will endeavour to reply to your complaint within one working
day and inform you of what action will be taken.
Zoo Jewellery: Registered Office: No.4 Liverpool Buildings. The Montague Centre, Worthing. West Sussex BN11 1SY.
Registered in England: No. 04162134
Telephone: +44 (0) 1243 790006
Fax: +44 (0) 1243 790006
Other ways to order
By telephone +44 (0) 1243
790006, call Monday - Friday, between the hours
of 10am & 5pm Mon-Fri GMT. An answerphone is available
outside of our opening hours - please leave your name and number
so we can call you back to take your order in person.
By fax +44 (0) 1243 790066 anytime. Please provide all the necessary
information (including your signature) plus a daytime contact
number in case we have any queries.
By post to Zoo Jewellery, No 1 South Street, Chichester, West
Sussex, PO19 1EH.
Please make cheques payable to "Zoo Jewellery ".
Please note we are unable to despatch goods prior to a cheque
clearing so your order may take a little longer. Do not send
any bank notes or coins. On the Internet - our website is www.zoojewellery.com E-mail: sales@zoojewellery.com
In person - why not visit one of our stores
