Our Service To You

At Zoo Jewellery we pride ourselves in running a first class jewellery store, where our customers needs are placed first.

We have built our reputation on providing excellent individual service.

Please read on for further information on how we pride offering our customers a high service level.

We offer a Full Money Back Guarantee to our on-line shoppers if you are not wholly satisfied with the goods that you purchased. See our full terms & conditions for details.

Our delivery service is excellent and reliable, everything comes beautifully packaged to protect and enhance your purchases. Cick here to view presentation boxes >>

Your card details are processed online whilst you wait by PayPoint Ltd. PayPoint offers a secure, online, real-time payment service provider, supporting all major credit and debit cards including Visa, Mastercard, JCB & AMEX.

Our customer sales advisers will be glad to offer advice on any product or help with choosing that perfect gift. Just call +44 (0) 1243 790006.

Full telephone support on +44 (0) 1243 790006. 10.00 am - 17:00 pm GMT Mon-Fri.

Our Customer care representatives will happily advise you on any care advice for your silver, gold or pewter products, how to look after them to ensure they maintain their original beauty.

Any goods damaged in transit will be replaced at no extra cost with free delivery (as long as you inform us within 7 days of delivery).

Order on-line with confidence on our secure server. Don't forget you can still send your order and payment details by post or fax or just give us a ring on +44 (0) 1243 790006.